Refund policy

Returns and refunds
We do not accept change-of-mind returns. Because many of our products are food items, once an order is delivered we cannot accept a return simply because you changed your mind, ordered the wrong item by mistake, or no longer want it.

Damaged, leaking, expired, incomplete, or incorrect items
If your item arrives damaged, leaking, expired, incomplete, or incorrect, please contact us within 24 hours of delivery with your order number and clear photos or a video of the product and its packaging.
You can reach us at confectoland@gmail.com or WhatsApp: +923491100479.
If your claim is approved, we will offer a replacement or a refund.

What is not covered
We generally cannot approve a claim for: items that have been opened or used, orders where the customer selected the wrong product or variant, damage caused by poor storage after delivery, or claims reported after the 24-hour window. Exceptions may apply where required by law.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or payment provider to process and post it.

European Union / EEA customers
If your order is shipped into the European Union or EEA, you may have a right to withdraw from your order within 14 days of delivery without giving a reason, where required by applicable law. This right does not apply to goods that deteriorate or expire quickly, or to sealed goods that have been opened after delivery for health or hygiene reasons, as permitted by law. To exercise this right, contact us at confectoland@gmail.com or WhatsApp: +923491100479 within 14 days of delivery.

Contact us
For any return or refund question, contact us at confectoland@gmail.com or WhatsApp: +923491100479.