At Confectoland, we always aim to deliver fresh, premium-quality baking and confectionery ingredients.

Your satisfaction is our priority. 

Returns:

Because our products are food-grade items, we do not accept returns once a package has been opened or used.

However, if you receive a product that is:

• damaged,
• leaked,
• expired,
• incorrect,
• or not as described,

you are eligible for a replacement or refund.

Refunds / Replacements:

To request a refund or replacement, please contact us within 24 hours of receiving your order.

You must provide:

• Order number
• Clear photos/videos of the product issue
• Packaging images (if damaged)

Once approved, we will issue:

• Refund (to your original payment method), or
• Free replacement of the product

Refunds may take 3–7 working days to process.

Non-Refundable Items:

We cannot offer refunds for:

• Change of mind
• Wrong item ordered by customer
• Products opened/used
• Discounts, bundle deals or sale items

Order Cancellation:

Orders can only be cancelled within 1 hour of placing the order.
After dispatch, cancellation is not possible.

Delivery Issues:

If your parcel is delayed, lost, or not delivered, please contact us.

We will coordinate with the courier company on your behalf.

Contact Us:

If you face any issue, reach out to us:

📩 Email: confectoland@gmail.com

📞 Phone/WhatsApp: +923491100479

📍 Plot #44, New Grain Market, Faisalabad, Pakistan